Privacy Policy

This privacy policy gives you an overview of how the data you provide Nezdal® is processed. Your privacy is very important to us, which is why we process your information in accordance with the current Personal Data Act (GDPR) and other data protection laws. This privacy policy explains how we collect and use your personal information. It also describes which rights you have and how you can use them. Rest assured that everything we do is to give you the best possible service.

WHO IS RESPONSIBLE FOR THE COLLECTION OF DATA?

We control all the personal data that is collected on our platform. Our contact details are:

Nezdal.eu / Oslo Tool Company AS

Logistikvägen 6
438 70, Landvetter
Sweden

E-mail: info@nezdal.eu
VAT no.: SE5020920384

HANDLING

Your information is collected to provide our services and fulfill contractual obligations. Your information may also be used for marketing purposes or to provide you with information about our products and services. Additionally, we use that information to improve our products and services.

PROCESSING OF THIRD-PARTY DATA

Nezdal®'s partners may process personal data if it is necessary to fulfill our obligations towards you. Your information may be transferred or shared with a third party. On such occasions, we will take steps to ensure that your personal data is handled in accordance with the current laws and regulations. Your information may also be transferred or shared with third parties such as the Police, Tax Agency, and other authorities where we are obliged to do so by law or if you have approved that we do so. Some of our service providers are established outside the EU/EEA, mainly in the USA. We transfer data there only on a valid legal basis under the GDPR: an adequacy decision by the European Commission or the Commission’s Standard Contractual Clauses (SCCs) in our data processing agreements. We will never sell your personal data to a third party unless we have your consent to do so.

Our current service providers (processors) are:

Shopify – e-commerce platform and storage of customer and order data
Shopify Payments, PayPal, Klarna – payment
PostNord, Bring, DHL – shipping
Our logistics partner – warehousing and packing
Re:amaze, Anthropic, Render – customer service (see section below)
Klaviyo – newsletter and SMS, only if you have subscribed
Judge.me – customer reviews
Google, Meta, Triple Whale, ProfitMetrics – analytics and advertising, only after consent
Pandectes – cookie consent banner

WHAT DATA DO WE PROCESS ABOUT YOU?

When you use Nezdal®'s platform, we collect personal data. We need this data to enable us to perform the contract between you and us, as well as to comply with our legal obligations and safeguard any legitimate interests. Without this data, we may not be able to offer you all the services you request. The respective context determines what specific data we process. This depends on your actions. For example, whether you place an order with us or contact us via email.

Please note that we may also provide information about special processing situations separately at an appropriate location, for example, when you contact us. The data is processed in accordance with the General Data Protection Regulations and other applicable national rules.

Below is a list of the personal data that we collect and process about you when you visit our website:

The name of your Internet service provider

Information about the last website you visited

Your web browser and operating system

Your IP address

Files that you have requested

The volume of transferred personal data (e.g. downloads/file exports)

Information about the websites you access from our website, including the date and time. We collect this data to analyze the traffic on our website, as it is in our interest to measure the success of our marketing strategy.

When you contact us via email, social media, chatbot, or other means, we may collect and process the following data:

First name and surname

Email address

CUSTOMER SERVICE AND AI-ASSISTED PROCESSING

When you contact us by email, chat or social media, your enquiry is handled in our customer service system Re:amaze (GoDaddy, USA). To reply faster, we use artificial intelligence (Claude by Anthropic, USA) to prepare a draft reply. The draft is based on your message, any attachments, and the details we hold about you and your order in Shopify (name, email address, order number, items and delivery status). A member of our team always reads the draft and decides what is sent. No decisions about you are made automatically. Your data is not used to train AI models, and Anthropic deletes it within 30 days in line with our data processing agreement. The software that connects these systems runs on Render in the EU (Germany) and does not store the content of your enquiries.

Re:amaze and Anthropic are established in the USA. Re:amaze (GoDaddy) is certified under the EU-US Data Privacy Framework, which the European Commission has recognised as providing adequate protection. Transfers to Anthropic are based on the European Commission’s Standard Contractual Clauses (SCCs) included in our data processing agreement.

The legal basis is our legitimate interest in providing efficient customer service (GDPR Art. 6(1)(f)) and the performance of our contract with you (Art. 6(1)(b)). Enquiries are kept for as long as needed to handle the matter and any claims, and are then deleted.

STORAGE PERIOD

Personal data is only stored for as long as it is necessary to complete the original purpose of the collection or to fulfill obligations according to the relevant laws and regulations. Your personal information is permanently deleted or anonymized when it is no longer relevant for the purposes for which it was originally collected, or it is no longer necessary to comply with laws and agreements.

YOUR RIGHTS

You have the right to obtain, free of charge, a copy of the personal data we hold about you. Contact us at info@nezdal.eu; we may need to verify your identity before releasing the data. You also have the right to lodge a complaint with the data protection authority in your country if you believe we process your personal data in breach of applicable law. You can also request to have your personal data removed if it is no longer necessary for the purpose for which it was collected and where there are legal obligations that prevent the data from being deleted. If you believe that the information about you is incorrect or incomplete, you have the right to correct the incorrect information. We will correct or update the information about you as quickly as possible.

COOKIES

We use cookies in three categories: necessary (cart, login, payment – always on), analytics (how the shop is used) and marketing (relevant ads on Google, Meta and others). Analytics and marketing cookies are only set after you have given consent in the banner shown on your first visit. You can change or withdraw your consent at any time via the cookie icon at the bottom of the page.

COPYRIGHT

All content on nezdal.eu is protected by international copyright law. This means that all content such as texts and images cannot be copied, either in whole or in part, for private or commercial use without our consent.

MODIFICATION OF PRIVACY POLICY

This personal data policy can be changed at any time without prior notice. If there are significant changes to this personal information policy, we will inform you of this by displaying a clear message on our website or in another appropriate way. The latest version will always be readable at this URL.

MOBILE TERMS OF SERVICE

The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

The Nezdal® mobile message service (the "Service") is operated by Nezdal® (“Nezdal®”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Nezdal®’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nezdal® through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nezdal®. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You will receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Nezdal® mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email info@nezdal.eu.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.