Returns and Exchanges

It's allowed to change your mind. Therefore, we offer a 30-day exchange and return policy. To make use of the exchange and return policy, the item must be unused, in its original condition, and returned in the original packaging. To return or exchange a product, please follow the instructions below.

RETURNS & EXCHANGES

1. Send us an email at info@nezdal.eu
2. Attach your order number and the products you wish to return.

We will send you return instructions via email.

Remember to return the products within 30 days of receiving your order.
The processing time for returns can be up to 14 business days. Refunds may take up to 10 business days after the return has been processed.

PRODUCT COMPLAINTS

If you have received a defective product, or have other complaints, please send us an email at info@nezdal.eu and we will assist you as soon as possible to find a solution that you will be satisfied with. Remember to describe the issue in detail and attach your order number.

Tips: For quick handling, attach pictures!
This makes it easier for our customer service to assist you as quickly as possible.

Returns and Exchanges

RETURNS & EXCHANGES

PRODUCT COMPLAINTS

OTHER QUESTIONS